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Terms and Conditions
1.Contract
The contract is for the hire of the property for short term holiday
letting, and will be entered into when East Ruston Cottages the required
deposit payment has
been received (see next point).
2. Payment
A non-refundable deposit of 25% of the
total cost will secure the booking. The balance of the total fee will be
due for payment six weeks before the start of the holiday.
If the booking is made within six weeks of the start of the holiday
the full rental fee must be made when booking.
Failure to make full payment at the appropriate time may result in the
cancellation of the booking and the deposit to be forfeited.
Cheques payable to S Allen and posted to Gothic Cottage, Mill Lane, East
Ruston, Norfolk. NR12 9HS
3. Damage deposit
A fully refundable damage deposit of £100 is also to be paid six weeks
before the booking. This will be banked.
Should any damage, beyond reasonable wear and tear, be incurred by the
Hirer the cost of this will be agreed
with the Hirer before
being taken from the deposit. Otherwise the full deposit will be returned within one week of
the end of the hire term.
4. Cancellation
The Hirer should notify East Ruston
Cottages as soon as possible
should the booking need to be cancelled. For any
cancellation within 6 weeks of the start date the deposit will be forfeited.
If the
remainder of the balance has been paid and the owner/manager is able to
re-let, then the remainder of the balance will be returned. If the
letting cannot be replaced then 25% of the balance will be
retained. Hirers are encouraged to have holiday insurance to cover
this eventuality.
5. Hirer's Responsibilities
The Hirer is responsible for the property and is expected to take
care of it. Please leave all equipment and utensils etc, and
the property itself, clean and tidy at the end of your stay. All damages/breakages should be reported
as soon as they occur. The owner/manager reserves the right to charge for
any serious damage/breakages/extra cleaning which is deemed outside
the normal wear and tear. See damage deposit above.
6. Owner's/Manager's
Responsibilities
The owner/manager is responsible for ensuring the property is supplied to
the Hirer clean, warm and with all appliances/devices/furniture in proper
working order. A full, thorough clean takes
place before each new letting.
7. Arrival and Departure
The arrival and departure day is usually a Saturday for week long lets, unless otherwise agreed with the owner/manager. The
cottages will be ready for your arrival after 4pm, and we would ask that
you vacate by 10am on your day of departure, unless otherwise agreed
with the owner/manager. Where possible we can arrange earlier arrivals and later
departures but this will depend on adjacent bookings.
8. Numbers of people occupying a property
Under no circumstances may more people stay at each property than there
are beds. This is an important
insurance requirement.
9. Keys and Directions
Directions and key arrangements will be made once full payment has been
received.
10. Fuel and Electricity
Electricity charges are included in
the cost of renting the property. For winter lets (November - March)
a starter pack of coal and kindling will be
provided free of charge at The Old Forge for full week lets. A basket of logs will be provided free
of charge at The Old Piggery with further baskets available at a cost of
£1/basket (to be donated to Village Hall funds).
11. Linen and Towels
Pillows, duvets, bed linen, bath, hand and tea towels are all
provided. Please bring your own cot bedding if using the cot at either
property.
12. Complaints
Any complaints must be made immediately to the owner/manager, who
will endeavour to rectify the problem as soon as possible, to ensure the
continued enjoyment of your holiday. Any other complaints must be confirmed in
writing within seven days of the end date of the Hirer's holiday.
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