Terms and Conditions

1.Contract
The contract is for the hire of the property for short term holiday letting, and will be entered into when East Ruston Cottages the required deposit payment has been received (see next point).

2. Payment
A non-refundable deposit of 25% of the total cost will secure the booking. The balance of the total fee will be due for payment six weeks before the start of the holiday. If the booking is made within six weeks of the start of the holiday the full rental fee must be made when booking. 

Failure to make full payment at the appropriate time may result in the cancellation of the booking and the deposit to be forfeited.

Cheques payable to S Allen and posted to Gothic Cottage, Mill Lane, East Ruston, Norfolk.  NR12 9HS

3. Damage deposit
A fully refundable damage deposit of £100 is also to be paid six weeks before the booking.  This will be banked.

Should any damage, beyond reasonable wear and tear, be incurred by the Hirer the cost of this will be agreed with the Hirer before being taken from the deposit. Otherwise the full deposit will be returned within one week of the end of the hire term.

4. Cancellation
The Hirer should notify East Ruston Cottages as soon as possible should the booking need to be cancelled. For any cancellation within 6 weeks of the start date the deposit will be forfeited.
If the remainder of the balance has been paid and the owner/manager is able to re-let, then the remainder of the balance will be returned.  If the letting cannot be replaced then 25% of the balance will be retained. Hirers are encouraged to have holiday insurance to cover this eventuality.

5. Hirer's Responsibilities
The Hirer is responsible for the property and is expected to take care of it. Please leave all equipment and utensils etc, and the property itself, clean and tidy at the end of your stay. All damages/breakages should be reported as soon as they occur. The owner/manager reserves the right to charge for any serious damage/breakages/extra cleaning which is deemed outside the normal wear and tear. See damage deposit above.

6.  Owner's/Manager's Responsibilities 
The owner/manager is responsible for ensuring the property is supplied to the Hirer clean, warm and with all appliances/devices/furniture in proper working order. A full, thorough clean takes place before each new letting.

7. Arrival and Departure
The arrival and departure day is usually a Saturday for week long lets, unless otherwise agreed with the owner/manager. The cottages will be ready for your arrival after 4pm, and we would ask that you vacate by 10am on your day of departure, unless otherwise agreed with the owner/manager. Where possible we can arrange earlier arrivals and later departures but this will depend on adjacent bookings. 

8. Numbers of people occupying a property
Under no circumstances may more people stay at each property than there are beds. This is an important insurance requirement.

9. Keys and Directions
Directions and key arrangements will be made once full payment has been received.

10. Fuel and Electricity
Electricity charges are included in the cost of renting the property.  For winter lets (November - March) a starter pack of coal and kindling will be provided free of charge at The Old Forge for full week lets.  A basket of logs will be provided free of charge at The Old Piggery with further baskets available at a cost of £1/basket (to be donated to Village Hall funds).

11. Linen and Towels
Pillows, duvets, bed linen, bath, hand and tea towels are all provided. Please bring your own cot bedding if using the cot at either property.

12. Complaints
Any complaints must be made immediately to the owner/manager, who will endeavour to rectify the problem as soon as possible, to ensure the continued enjoyment of your holiday. Any other complaints must be confirmed in writing within seven days of the end date of the Hirer's holiday.