- NEW CANCELLATION COVER!
ALL new bookings will have built in cancellation cover, meaning guests can cancel their booking, for ANY reason, from 60 - 2 days before their holiday and received a FULL refund. See Terms and Conditions for more information.
UPDATED 23rd June 2020
The Govt have now given us the go ahead to start welcoming guests back from 4th July and we are absolutely delighted with this.
The safety and health of our guests is our primary concern, along with our responsibilities towards cottage owners and employees - our great teams of cleaners and gardeners - also the wonderful communities in which we are based. Our owners and cleaners have all been working hard on their changeover cleaning plans and will be ensuring that your holiday property is fully sanitised and disinfected.
We will need the full amount of changeover time to complete a thorough sanitising clean above an beyond our usual standards and deal with all the high touch surfaces etc so please do respect the arrival and departure times to give our cleaners and owners the chance to do all they need to do during changeover for the next guests. Some properties will have changed the arrival and departure times to allow a longer period in which to do the necessary clean. Where this is the case you will be advised. If you do arrive early and the cleaner is still working then please do respect their safety by staying out of the property until they have departed.
You will be asked if you would still like the welcome pack, would prefer to bring your own bedlinen/pillows and other preferences in the arrival email - please do respond to this. We understand completely that we have an obligation to keep everyone safe with proper cleaning procedures but also that you want to be able to relax and enjoy a 'normal' holiday and have choices.
We will not be able to offer our grocery putting away service during changeover for the time being so please only book deliveries for when you are going to be at the property.
Above all, please do email me email@example.com if you have any questions at all and I will try my hardest to answer to them. It's a situation like no other we have experienced in the 12+ years of running East Ruston Cottages so it's all new but I am in constant communication with owners and cleaners to make sure everything is done to keep everyone informed.
We put back paying our balance as we were waiting on the Govt advice. What do I do now?
If you have a booking commencing within the next 6 weeks and have not paid your balance, please pay the balance now. If you need the payment details resent to you, please do get in touch firstname.lastname@example.org and I will be happy to resend.
What happens if I develop Corona virus symptoms before I come, when I am on holiday or within 14 days of returning home?
Please see our Terms and Conditions here
Will I have to meet someone on arrival?
Many of our cottages have key safes and you will be sent the number. Others have arrangements that may involve the owner but in all cases they will observe social distancing requirements.
What happens if something goes wrong in the property and we need a repair visit?
If this happens we will liaise with you to ensure that this is carried out while you are out of the property and any touched areas wiped down afterwards. If you need to be there we will ensure that any third party visitors observe social distancing requirements.
I hope you all stay well and safe and very much look forward to having you back here on holiday!
East Ruston Cottages