ALL new bookings will have built in cancellation cover, meaning guests can cancel their booking, for ANY reason, from 60 - 2 days before their holiday and receive a FULL refund.  See Terms and Conditions for more information.


UPDATED 22 November 2020

With the current lockdown in place we are not able to take guests.  However, as soon as they have been lifted we hope to welcome you back.  These might be dependent on any Tiers that are set up but we will be keeping an eye on the lastest Government regulations as and when they are announced.

Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to comply.

Please note that the below is not legal advice and you must make sure you familiarise yourself with the relevant government regulations.

Where can I find the latest guidance from the government?

The safety and health of our guests is our primary concern, along with our responsibilities towards cottage owners and employees - our great teams of cleaners and gardeners - also the wonderful communities in which we are based.  Our owners and cleaners are all working hard on their changeover cleaning regimes and will be ensuring that your holiday property is fully sanitised and disinfected.

As of the 25th of September, it is a legal requirement for all holiday properties to display a QR code. Upon arrival at the property, please download the NHS COVID-19 app, go to the venue check-in option and scan the QR code on the laminated sign found in the property. As long as one person in the group does this, it will suffice. Thank you for your co-operation with this.

We will need the full amount of changeover time to complete a thorough sanitizing clean above and beyond our usual standards and deal with all the high touch surfaces etc so please do respect the arrival and departure times to give our cleaners and owners the chance to do all they need to do during changeover for the next guests.  Some properties will have changed the arrival and departure times to allow a longer period in which to do the necessary clean.  Where this is the case you will be advised.   If you do arrive early and the cleaner is still working then please do respect their safety by staying out of the property until they have departed.

You will be asked if you would still like the welcome pack, would prefer to bring your own bed linen/pillows, and other preferences in the arrival email - please do respond to this.  We understand completely that we have an obligation to keep everyone safe with proper cleaning procedures but also that you want to be able to relax and enjoy a 'normal' holiday and have choices.

We will not be able to offer our grocery putting away service during changeover for the time being so please only book deliveries for when you are going to be at the property.

Above all, please do email me if you have any questions at all and I will try my hardest to answer them.  It's a situation like no other we have experienced in the 12+ years of running East Ruston Cottages so it's all new but I am in constant communication with owners and cleaners to make sure everything is done to keep everyone informed.

I hope you all stay well and safe and very much look forward to seeing you here on holiday!

Sue Allen
East Ruston Cottages