East Ruston Cottages Limited (hereinafter referred to as 'ERC') is committed to protecting and respecting your privacy.

This statement explains how and when we collect information about you, how we use this information and when and who it may be shared with. It also explains how you can request information held about you.

Who are we?

ERC is a holiday rental cottage business, specialising in dog-friendly holidays. We arrange the booking and provision of holiday rental accommodation. Any questions relating to this statement, our privacy practices, or a request for your personal information should be addressed to the data protection officer and sent to the following email   - or the address or telephone number detailed on our website.

What information do we collect?

ERC collects information about you as part of our business process and functions.   The information normally includes your name, address, telephone number, names of party members, a contact email address, payment arrangement details and special requirements such as those relating to any disability or medical condition which may affect any party member's holiday arrangements.

What do we use your information for?

ERC collects information about you (our guest) to:

  • Process your booking
  • Communicate throughout the process of booking and managing your holiday experience.
  • Carry out our obligations arising from any contracts entered into by you and us
  • Seek your views or comments on the services we provide
  • Notify you of any changes to our services
  • Send you communications which may be of interest to you, for example, sending you emails or details of future promotions and offers
  • Analyse and review and for marketing purposes of ERC


Who do we share your information with?

ERC may pass on your personal details to individuals and organizations (such as the property owner(s) or key holders/cleaners), only as part of our business process and functions. This is so that your holiday booking may be managed and provided.  We keep your information securely and do not share it with third parties other than as outlined in this statement or where permitted by law.

How do we treat your information?

All details you give to ERC at any time will be kept for the period of your booking, holiday and such reasonable period thereafter. We keep your information securely and do not share this information with third parties other than as set out in this statement. Only names, contact details and any booking preferences will be used for marketing purposes unless you are informed otherwise when you provide the information. The companies and third parties (owner / key holders) to whom we disclose customer details may contact you. If you do not wish to receive any of the communications set out in this statement, please inform us as soon as possible by letter or e-mail, the details of which are set out above.

 How do I find out more about information rights?

 In the first instance, please contact ERC should you have any query about how your information is being collected, processed and used. The Information Commissioner's website contains further useful information and advice:

East Ruston Cottages Limited
Reg.No. 10048164 At Companies House, Cardiff

Registered address:

Sea Lows
Crowden Road
Eccles On Sea
Norfolk, NR12 0SJ