|UPDATED 24 JUNE 2020
Covid 19 specific conditions
If you or a member of your party develop symptoms during your holiday, please let us know immediately and return home as soon as is reasonably practical and safe for you to do so. If you need to self isolate at the holiday property, we will have to charge for the bookings that will have to be cancelled as a result.
If you or a member of your party develop symptoms up to 14 days after your holiday, please let us know.
1. Contract The contract is for the hire of the property for short term holiday letting and will be formally entered into between the Property Owner ("Owner") and the Hirer ("Hirer") when the required deposit payment has been received. The payments will be handled and the process will be administered by the agent, East Ruston Cottages Limited ("ERC")
2. Payment terms
If the deposit is not paid within 5 days ERC will contact the Hirer to establish if the booking is still required. No response from the Hirer will result in the booking automatically being forfeited.
Failure to make full payment of the balance in the time period stated above will result in the booking being cancelled and the deposit being forfeited unless pre-arranged between the Hirer and ERC.
All payments will be acknowledged by ERC and payment reminders sent by email (or post if no email address is available).
3. Payment methods/currency
Bank transfers - please allow 72 hours for these to be acknowledged.
Card payments - these are taken via the fully secure HolidayRentPayments system via SuperControl, the secure bookings system linked to the website. A deposit payment made by card permits the balance to be taken from this same card. ERC will check with the Hirer prior to taking a balance payment to ensure the same card can be used. No card payments can be taken over the telephone.
4. Refundable Bond / Security Deposit
Where a payment is made by bank transfer the Refundable Bond will be added to the balance to be paid 6 weeks before the commencement of the booking.
Where a payment is made by card the Security Deposit will be pre-authorised to be held against the card 2 days before the booking and automatically released, if not required, 7 days after the booking has ended. This is a PRE-AUTHORISATION only. No payment will be deducted from the card unless required to cover damages etc (see above) and the amount of the deduction will be advised to the Hirer prior to any deduction being made.
FOR BOOKINGS TAKEN AFTER 6th APRIL 2020
The refund payment for cancelled bookings will be released back to the cancelling Hirer on the scheduled final date of the original booking.
If bookings are cancelled prior to 60 days before the booking takes place the deposit will only be returned when a replacement booking has been obtained and a cancellation fee equalling 10% of the booking total will be charged. Should there be any price reduction to secure the replacement booking, this will also be deducted from the returned deposit.
Cancellations made 2 days or 1 day prior to or the day of check-in will not be eligible for refund. Example: For a check in on Saturday, Hirer could cancel the prior Monday, Tuesday and Wednesday, but not Thursday (2 days prior) or Friday (1 day prior) or Saturday (day of check in).
FOR BOOKINGS TAKEN BEFORE 6th APRIL 2020
Should ERC be successful in doing this, Hirer will receive a refund of the original payments less a £30 cancellation fee. If, in order to obtain the replacement booking, ERC have had to reduce the price, this reduction amount will be deducted from any returned payments, in addition to the £30 cancellation fee.
The refunded payment amount for cancelled bookings will be released back to the Hirer on the scheduled final date of the original booking.
All bookings made prior to 6th April will have been made under ERC previous Terms and Conditions where holiday cancellation insurance was STRONGLY RECOMMENDED. If you have insurance for this instance, please inform us immediately so that we can provide you with any written evidence required to enable you to make a claim on your holiday insurance.
Should it be necessary for ERC to cancel any bookings the only liability we have will be to return any payments received from the Hirer in full.
6. Hirer's Responsibilities - The Hirer is responsible for the property hired and is expected to leave all equipment and utensils, fixtures and fittings etc and the property itself in the same order in which it was presented.
It is ESSENTIAL part of the Contract that all damages/breakages/problems should be reported as soon as they occur to the owner of the property or ERC. This will enable the owner to attend to the problem during your stay or plan for repairs/maintenance/replacement during the changeover at the end of the booking. Problems that are not reported during the booked period will have no validity after the booking period.
ERC reserves the right to charge for any damage/breakages/extra cleaning which is deemed outside the normal wear and tear and Hirers are deemed jointly and severally liable. Hirers should not assume that the insurance policy in place at individual properties will be used to cover damage/replacement costs. If substantial damage/repair costs are incurred which exceed the Refundable Bond amount, the Small Claims Court may be used to recoup these.
The Hirer is required to observe and adhere to the requests and instructions in the individual properties.
The Hirer must not use the property or allow its use for any dangerous, offensive, excessively noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the property neighbours. This would be deemed a serious breach of the terms of the Contract and the Property Owner has the right to terminate the Contract with immediate effect in this instance.
East Ruston Cottages and its employees and its representatives shall not be liable to the Hirer or any member of the Hirer's party for loss or damage to their property howsoever arising. You must take all necessary steps to protect and safeguard your personal property.
7. Owner's/Manager's Responsibilities
8. Arrival and Departure
9. Numbers of people occupying a property
The number of guests in the original booking confirmed by ERC cannot be exceeded without notification to ERC before the commencement of the hire period.
10. Access and Arrival
11. Fuel and Electricity
13. Property rules
14. Owner access.
15. Commission policy.
East Ruston Cottages Limited