Terms & Conditions - East Ruston Cottages Ltd
UPDATED 16 AUGUST 2021
|Covid 19 specific conditions
If you or a member of your party develop symptoms before your holiday, please let us know as soon as possible and DO NOT come on your holiday. ( see point 5, Cancellation Terms below )If you or a member of your party develop symptoms during your holiday, please let us know immediately and return home as soon as is reasonably practical and safe for you to do so. If you need to self isolate at the holiday property, we will make a charge for the bookings that will have to be cancelled as a result.If you or a member of your party develop symptoms up to 14 days after your holiday, please let us know.
All bookings made through the bookings system are provisional until confirmed by ERC.
2. Payment terms
If the deposit is not paid within 5 days ERC will contact the Hirer to establish if the booking is still required. No response from the Hirer will result in the booking automatically being forfeited and cancelled for a rebooking.
Failure to make full payment of the balance in the time period stated above will result in the booking being cancelled and the deposit being forfeited unless pre-arranged between the Hirer and ERC.
All payments will be acknowledged by ERC and payment reminders sent by email only.
3. Payment methods/currency
Card payments - these are taken via a secure online system. A deposit payment made by card allows the balance to be taken from this same card. In this case balance payments will be taken by ERC on the day they are due UNLESS advised otherwise. ERC will check with the Hirer prior to taking a balance payment to ensure the same card can be used. No card payments can be taken over the telephone as there is no secure payment option by telephone. All card payments online are via a fully secure card processing system.
Bank transfers - details for the account to pay into will be on the bottom of the confirmation email sent shortly after a booking is placed
4. Security Deposit
The Security Deposit will be pre-authorised to be held against the card 7 days before the booking and automatically released, if not required, 7 days after the booking has ended. This is a PRE-AUTHORISATION only. No payment will be deducted from the card unless required to cover damages etc (see above) and the amount of the deduction will be advised to the Hirer before deduction.
Should the Hirer not have a valid credit card in place at the time of the pre-authorisation they must contact ERC to give details of the new card OR pay the security deposit by bank transfer (to be refunded 7 days after the end of the booking).
Cancellations as a result of "Government Order, Direction or Advice or a Change in Law" (for example COVID-19 reasons), excluding weather-related advice, will receive a full refund or can be rescheduled for a later date. So if Lockdown or Tier changes mean your holiday has to be cancelled you can receive a full refund or a transfer of the full amount to a future booking date.
Cancellations for any other reason will be subject to our standard cancellation terms as follows.
If a Hirer cancels their booking for reasons other than those above, we will endeavour to re-let the dates. This includes the lead booker or a member of the booking party falling ill with Covid19 or needing to self-isolate. Should we be successful in securing a replacement booking, we will refund the amount from any replacement booking (which may be less than already paid e.g. if the replacement booking price was discounted or only some of the days are re-let) minus an administration fee of £50 and the booking fee paid at the time. If we are unable to re-let the cancelled booking, the Hirer remains responsible for the rental and there will be no refund. Hirers are STRONGLY advised to have cancellation/travel insurance in place. We are unable to recommend any insurance products but there are many out there able to cover for multiple cancellation reasons.
Should it be necessary for ERC to cancel any bookings the only liability we have will be to return any payments received from the Hirer in full.
6. Hirer's Responsibilities - The Hirer is responsible for the property hired and is expected to leave all equipment and utensils, fixtures and fittings etc and the property itself in the same order in which it was presented.
It is ESSENTIAL part of the Contract that all damages/breakages/problems should be reported as soon as they occur to the owner of the property or ERC. This will enable the owner to attend to the problem during the stay or plan for repairs/maintenance/replacement during the changeover at the end of the booking. Problems that are not reported during the booked period will have no validity after the booking period.
ERC reserves the right to charge for any damage/breakages/extra cleaning which is deemed outside the normal wear and tear and Hirers are deemed jointly and severally liable. Hirers should not assume that the insurance policy in place at individual properties will be used to cover damage/replacement costs. If substantial damage/repair costs are incurred which exceed the Refundable Bond amount and are not refunded by the Hirer, the Small Claims Court may be used to recoup these if necessary.
The Hirer is required to observe and adhere to the requests and instructions in the individual properties.
The Hirer must not use the property or allow its use for any dangerous, offensive, excessively noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the property neighbours. This would be deemed a serious breach of the terms of the Contract and the Property Owner has the right to terminate the Contract with immediate effect in this instance.
East Ruston Cottages and its employees and its representatives shall not be liable to the Hirer or any member of the Hirer's party for loss or damage to their property howsoever arising. You must take all necessary steps to protect and safeguard your personal property.
Electric/Hybrid Vehicle charging: No external sockets that are not specifically installed for EV charging, are to be used to charge cars at any ERC property without prior agreement with the property owner. In some cases there will be a charge applicable to providing electric fuelling of EV/Hybrid cars; this will be advised by the property owner. NO internal sockets are to be used for car charging. This is an important fire risk and insurance requirement. In the case of this being breached at the property, the owner will have the right to request immediate cessation and make a charge against the security deposit.
BOOKING PROTECT: We are offering with all new bookings, a repayment scheme for cancellations, through our partnership with Booking Protect. This is NOT an insurance product. This refund protection allows you to apply for a full refund on your booking should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. Full details can be found in the terms and conditions on the Booking Protect website. The option to buy refund protection will be automatically offered at the time of booking. Please note, the cost is automatically calculated based on the total amount of your booking. Click here if you wish to make a refund request (refunds will be issued by bank transfer regardless of how the original payment was made)
7. Owner's/Manager's Responsibilities
8. Arrival and Departure
9. Numbers of people occupying a property
10. Access and Arrival
11. Fuel and Electricity
13. Property rules
14. Owner access.
15. Commission policy.
East Ruston Cottages Limited