Frequently Asked Questions

If you are not able to make your holiday for any reason, do let us know as soon as possible.  We strongly encourage you to have cancellation insurance for this. We do offer a product - XCover (previously called Booking Protect) - which can be taken out at the time of your booking which may enable you to claim a refund.  See here for more details.  Otherwise our normal Terms and Conditions apply - see here for full details but in brief they are:

Cancel up to 42 days before arrival - we refund any monies paid less the deposit and booking fee.  

Cancel between 41 and 7 days before arrival - we refund 50% of the booking price.  Booking fee is retained.  

Cancel less than 7 days before arrival - full booking price and booking fee is retained.

Should we be able to rebook your cancelled holiday then we will refund any monies you have paid for the booking (less booking fee and cancellation fee) as long as the replacement booking is achieved for the same price.