WHAT IS YOUR COVID CANCELLATION POLICY? This is the top question we are being asked right now. Basically if Lockdown or Tier changes mean your holiday has to be cancelled, you get a full refund. To read more have a look at our full Terms and Conditions page here
ARE ALL THE PROPERTIES DOG FRIENDLY?
Absolutely. All of them very much welcome dogs (or they wouldn't be with East Ruston Cottages!) and all have doggy extras. It varies from property to property but usually you can find dog bowls, home made biscuits in the welcome packs, throws for the sofas, toys, a spare lead or two, a crate, some have dog beds and doggy first aid kits, dog showers, a toy box - it is down to the owners but they all LOVE having dogs to stay.
DO I HAVE TO PAY EXTRA FOR MY DOGS?
In a word, NO!! We never have and never will charge for dogs; it was our main rule when we started in 2008 and we have no intention of changing it!
HOW MANY DOGS CAN WE BRING?
Each property is different. There are very flexible number limits assessed by us and the owner, based on the size of the accommodation, the type, size and sometimes age of the dogs. After all, 4 Great Danes would be a bit different to 4 Chihuahuas!! We have had groups of 10 and 11, with the most at any one time being 16 little ones but many of our bookings are 3 - 5 dogs. Please do ask!
ARE ALL BREEDS WELCOME?
Yes! No breed discrimination here!
DO ALL THE PROPERTIES HAVE AN ENCLOSED OUTSIDE SPACE?
Yes, they all do, varying from a small courtyards to huge grass back garden. Details of the fencing/boundaries are included on the individual property description and we are happy to provide more information and photos if you email your query. None of them will claim to be fully secure for ALL types of dog but they are all enclosed and all the owners have done their best to provide a safe area for the majority of dogs. We understand that different dogs have different requirements and will be happy to work with you to identify which property would be best for you and your dogs.
WHAT ABOUT ENCLOSED PARKING?
Holmes House and Rooster Barn (both sleep 4) both have parking within the secure boundary. St Benets does too as well as White Cottage, Manor Barn, Greenwood Barn. At The Walnut, Oak Tree Cottage, Church Fields Cottage and Lighthouse Cottage there is a shared, gated area for off road parking. At Deepdale Cottage, Thatch Cottage and The Farmhouse there is enclosed parking too.
ARE DOGS ALLOWED ON THE SOFAS AND BEDS?
In all the properties dogs are allowed on the sofas (with throws provided in most properties) In many of them they are also very welcome on the beds too, if that is what they are used to at home. We do ask that throws are used or that you bring your own bed linen.
ARE ANY OF THE PROPERTIES WITHIN WALKING DISTANCE OF THE BEACH?
Hidden Gem in Winterton is at the back of the dunes so almost on the beach! Skylark, the chalet at Winterton, is exactly 96 seconds (we've timed it!) If you stay at Ruby Gem in Winterton it will be just a few minutes from the door before you get sandy feet.
St Benets in Sea Palling is super close - just a couple of hundred yards to the beach. The Crib, White Cottage, High Barn and Heather Cottage (all in Happisburgh) are all an easy walk away.
Corner Cottage is about a mile away from Cart Gap as is Victoria Cottage and The Walnut and Manor Barn is less than a mile too. Thatch Cottage, is less than a mile walk (along a lovely green track) to the beach at Eccles and then to Cart Gap or Sea Palling. Cornerways is already at Eccles and just yards from the beach!
Seaview Cottage is just about on the beach and Greenwood Barn is about 15 minutes from the same beach.
Brig Cottage in Scratby is a very easy walk to the beach at the end of the road (passing the cafe, bakery and fish and chip shop too!)
ARE ANY OF THE PROPERTIES ON THE NORFOLK BROADS?
Yes, Red Roofs is just opposite Hickling Broad - a stunning location! All of the properties are a short drive from the Broads and many of the boat hire companies welcome dogs. Misty Meadow is also in Hickling and your morning walk can easily be right to the edge of Hickling Broad.
DO ANY OF THE PROPERTIES HAVE A DOG FRIENDLY PUB WITHIN WALKING DISTANCE?
Rooster Barn and Farthing Cottage are a very short walk to The Crown at Trunch.
Hidden Gem, Ruby Gem and Skylark are a short walk to the Fisherman's Return in the village. In Sea Palling, St Benets and Deepdale Cottage are both short stroll to the Reef Bar (right next to the beach!) From Cornerways you can walk a mile along the beach to the Reef Bar too.
The Crib and Heather Cottage The Hill House at Happisburgh and White Cottage is a little further but still an easy walk.
You can walk to the 2 pubs in Stalham from The Lodge, Vineyard Cottage, Badger's Retreat and Holmes House along the Weavers Way. From Brian's Cottage, the Butchers Arms is just under a mile, as is the Cross Keys at Dilham and you can use the Weavers Way for the walk home! (the owners may well give you a lift if you ask!)
Red Roofs and Misty Meadow have the choice of The Greyhound and The Pleasure Boat within easy walking distance in the village and if you don't mind a 2 mile walk (along quiet country lanes and tracks) you can walk to the Vernon Arms (a great pub) in South Repps from Milestone Barn.
The Star at Lessingham, one of our favourite dog friendly pubs, is a very easy, short walk from Corner Cottage, an easy walk from The Walnut and Victoria Cottage! Manor Barn can be about a mile from both The Lessingham Star and The Hill House in Happisburgh.
If you stay at Seaview Cottage or Greenwood Barn you are close to the very dog friendly Poachers Pocket.
DO THE LOCAL BEACHES ALLOW DOGS?
All of them do. From 1 May - 1 October a few of them have restrictions but many of them don't and where there are restricted areas they are small and there is plenty of beach left without restrictions. Full details here.
WHICH ONES ARE BEST FOR CHILDREN/FAMILIES?
The Farmhouse has a great, fully enclosed garden - ideal for children to play in and lots of games and a games room too.
Heather Cottage, White Cottage and The Crib are all a short walk from the children's play area by the cliff top parking - zip wire and climbing frames overlooking the sea!
St Benets is perfect for children - games and dvd players, the little arcade and great cafe just a few yards away .... plus a play area behind the house and the child friendly beach of course! Deepdale is a short walk to the play area and arcade too.
Misty Meadow and Red Roofs both have enormous gardens to play in and the village hall nearby has a children's play area.
DO YOU HAVE A FACEBOOK PAGE?
Do we ever! Follow us here. Lots of photos and comments from past, present and future guests. Over 13,000 people like the page. We do Instagram too and a little bit of Tweeting.
DO YOU TAKE BOOKINGS ALL YEAR ROUND?
Yes we do.
WHAT IS THE DEPOSIT FOR A BOOKING?
We take 25% of the total as a deposit, payable within 5 days of making the booking. The balance is due 6 weeks before your holiday starts. We do occasionally have £100 deposit offers so watch out for these on our FB page or join our mailing list to find out more.
CAN I BOOK A SHORT BREAK IN ANY OF THE PROPERTIES?
Short breaks are often available in many of the properties, mostly out of season (Nov - Feb) but some are year round. The usual stay length is 3 nights (Friday to Monday) or 4 nights (Monday to Friday). If you look on the availability calendar, short break start dates are marked with a blue circle and you can select the number days there and see the price.
WHAT TIME CAN I ARRIVE?
The normal arrival time is 4pm and departure is 10am but it is sometimes possible to arrive earlier and leave later, particularly when there is nobody in or out on the same day. But this is very much down to the individual owners and cleaners and the people who are in the property before you, so please do ask. Currently some of our properties have different times to allow a full sanistisation clean.
CAN WE GET A GROCERY ORDER DELIVERED?
At many of the houses you can arrange for a supermarket delivery to arrive before you do and have it put away but it does vary so please do check first. Currently we are not accepting supermarket deliveries during changeover but more than happy for you to arrange one for when you are at the cottage.
WHERE CAN I GET LOCAL PRODUCE?
All over the place! We have so many great places to choose from! Meales Farm Shop outside Stalham and Cooks of Ingham Farm Shop outside Sea Palling sell great fresh veg and a lot more besides. Tavern Tasty meats can do a delivery too of a locally produced meaty hamper to your specifications! Picnic hamper or BBQ selection and much more besides! Plenty of little gate sales too in and around this area. There is a wonderful fresh and smoked fish shop in Happisburgh too - Fair Maiden - try Norfolk mussels, crabs and samphire while you are here!
IS THERE SOMEONE WHO CAN DELIVER MEALS/OUTSIDE CATERING?
Celebrations Catering in Happisburgh can deliver some great, well priced dinner party dishes to your holiday cottage door! And do Afternoon Teas too. Also Cafe Charlotte in Stalham do very good outside catering for small groups. We are now offering an option for afternoon teas, brownie boxes and grazing platters to be ordered from a local baker illcookyoueatbakes.co.uk for when you arrive! Have a look on the Guest Goodies page for more information
RAW FOOD DIET AVAILABILITY AND STORAGE?
We have teamed up with The Raw Dog Food Company in Norwich and you can make an order for your holiday via our website here. Free delivery and a very low minimum order level for ERC holiday customers. There are several other places in the area where you can pick up fresh and frozen supplies and many of the properties have enough freezer and fridge space to help you plan. See the It's A Dog's Life page to find out more.
DO YOU HAVE OFFICE OPENING HOURS?
Not really as ERC is run from home by me, Sue Allen, however, I do appreciate phone calls being kept to sort of office hours, 9am to 5pm and preferably not on a Sunday. You can leave a message any time and emails are always welcome (and are the best and most reliable way for enquiries and bookings).
DO YOU TAKE CREDIT CARD PAYMENTS?
We do, and debit cards (not Amex). You can pay online at the same time as you make a booking. When you book you will get a link to the secure online payment system that we use and when we send out the balance request there will be another link. This is by far the most secure way of paying by card. PLEASE NOTE that we cannot securely take payments over the 'phone.
DO YOU OFFER ANY CANCELLATION INSURANCE?
We cannot offer any insurance but STRONGLY recommend that you have your own in case of cancellation.
CAN I READ ANY INDEPENDENT REVIEWS OF THE PROPERTIES?
We are very lucky to have lovely guests who regularly give us great reviews - hundreds of people have rated us 5 stars and given some great reviews on our Facebook page and we have even won an award for our great reviews on eDogAdvisor! A great selection of reviews on the The Good Dog Guide website too and now on the Good Vet and Pet Guide. We also have reviews on the independent review site, Up Front Reviews.
DO YOU HAVE ANY RATINGS OR STARS FOR ANY OF THE PROPERTIES?
We don't belong to any ratings or awards schemes as most of them cost a lot of money to buy into and we would rather spend the money on advertising and the properties themselves. We hope the bookings speak for themselves as do the comments on the guestbook pages. However we have been awarded the 2019 and 2020 Dog Friendly Self Catering award on the Dog Friendly website!! (thrilled about that!)
DO YOU HAVE ANY SPECIAL OFFERS/MAILING LIST?
Yes we do! Take a look at our Special Offers page on the website Regular special offers, new properties and cancellations are included on the Facebook page and we send out emails too! If you want to be on our mailing list, just email firstname.lastname@example.org
DO YOU SUPPORT ANY CHARITIES?
We do! We regularly run fundraising campaigns and make one off donations to various animals charities - see our Charity page on the website. We donate £4 for each booking to our charity scheme for 3 charities that we change on a regular basis.
We also try to make sure that all of our owners buy their dog biscuits from Nero's Kitchen in Happisburgh where handmade dog biscuits of all sorts of flavours are sold to raise funds for dog charities.
Looking for a dog friendly holiday cottage in Norfolk?
View our availability calendar...
Dog Friendly | Holiday Cottage | Norfolk
We are members of The Holiday Home Association (formerly EASCO - English Association of Self Catering Operators). Book with the confidence that you are using a bona fide and reputable business that has committed to the HHA Code of Practice. In the unlikely event of a complaint that cannot be resolved with us, you can use the HHA Dispute Resolution Service that provides for low-cost arbitration.
East Ruston Cottages Limited
Reg.No. 10048164 at Companies House, Cardiff
Sea Lows, Crowden Road, Eccles, Norfolk NR12 0SJ