Frequently Asked Questions
If you are not able to make your holiday for any reason, do let us know as soon as possible. We strongly encourage you to have cancellation insurance for this. We do offer a product - XCover (previously called Booking Protect) - which can be taken out at the time of your booking which may enable you to claim a refund. See here for more details. Otherwise our normal Terms and Conditions apply - see here for full details but in brief they are:
Cancel up to 42 days before arrival - we refund any monies paid less the deposit and booking fee.
Cancel between 41 and 7 days before arrival - we refund 50% of the booking price. Booking fee is retained.
Cancel less than 7 days before arrival - full booking price and booking fee is retained.
Should we be able to rebook your cancelled holiday then we will refund any monies you have paid for the booking (less booking fee and cancellation fee) as long as the replacement booking is achieved for the same price.
Absolutely!! All of them very much welcome dogs (or they wouldn't be with East Ruston Cottages!) and all have doggy extras. It varies from property to property but usually you can find dog bowls, dog treats or biscuits in the welcome packs, throws for the sofas, toys, a spare lead or two, a crate, some have dog beds and doggy first aid kits, outside warm dog showers, a doggy toy box - we now loan out buggies if you need them too!! It is down to the owners what they all can and choose to supply but they all LOVE having dogs to stay.
NO!! We never have and never will charge for dogs; it was our main rule when we started in 2008 and we have no intention of changing it!
Each property is different but all accept at least 3 and most of them more. Right up to unlimited!! The limits are flexible and based on the size of the accommodation, the type, size and sometimes age of the dogs. After all, 4 Great Danes would be a bit different to 4 Chihuahuas!! Please do ask! We always try to be as flexible as possible.
Yes! No breed discrimination here! Ever.
You can! (And we are all truly sad that this sorry situation has come about for so many dog owners) XL bully types can't be accepted at every property we are afraid as several of them wouldn't have the most suitable garden set up and some are limited by their insurance. However, we have identified these where the garden is securely fenced (solid) to 5ft+ and there is no way someone can access the garden (or house) without permission ie if there is a gate it is lockable from the inside and the same height as the fencing. These are the properties where they would be most welcome. We do need to have sight of your Exemption Certificate and Insurance too before arrival please.
Farthing Cottage - Sleeps 4 / welcomes unlimited dogs
Swallowdale - Sleeps 4 / welcomes 4 dogs (flexible)
Brig Cottage - Sleeps 4 / welcomes 4 dogs (flexible)
The Crib - Sleeps 5 / welcomes unlimited dogs
White Cottage - Sleeps 5 + trundle bed / welcomes 6 dogs
Woodpecker Lodge - Sleeps 6 / welcomes 4 dogs (flexible)
Wag-tail Cottage - Sleeps up to 6 / welcomes 4 dogs (flexible)
The Farmhouse - Sleeps 8 / welcomes 4 dogs (flexible)
Yes, they all do, varying from a small courtyards to huge grass back garden. Details of the fencing/boundaries are included on the individual property description and we are happy to provide more information and photos if you email your query. None of them will claim to be fully secure for ALL types of dog but they are all enclosed and all the owners have done their best to provide a safe area for the majority of dogs. We understand that different dogs have different requirements and will be happy to talk to you to identify which property would be best for you and your dogs.
Rooster Barn, The Lobster and Dormy have dedicated parking within the enclosed garden boundary. Thatch Cottage and Fenside do too. White Cottage has a well fenced drive with a gate to keep dogs in, as does Bristows Barn, Manor Barn, Rose Cottage and The Farmhouse.
At Oak Cottage and Lighthouse Cottage there is a shared, gated area for off road parking. You can also find shared and gated parking at Edelweiss. The Walnut, Bumblebee Cottage and The Peanut all share a gated enclosed parking area. All other cottages have dedicated off road parking to make life easier for getting dogs in and out of cars.
Yes! In all the properties dogs are allowed on the sofas (with throws provided in most properties) In many of them they are also very welcome on the beds too, if that is what they are used to at home. All we ask is that you bring your own bed linen with you if you want your dogs to share your bed.
Yes, all of our Winterton cottages - Ruby Gem, Hidden Gem, Jack's Shack and Beachcomber and the chalet, Skylark - are a very short walk to miles of beach!
The Happisburgh cottages are an easy walk to to the beach - White Cottage and The Crib.
Corner Cottage is about a mile away from Cart Gap as The Walnut, The Peanut and Bumblebee Cottage. Manor Barn and Edelweiss are an easy walk to the beach too. Thatch Cottage, is a peaceful mile walk (along a lovely green track) to the beach at Eccles. Our Eccles properties are a stone's throw from the beach - Sand Drift and Dormy.
Seaview Cottage is just about on the beach at Bacton and Rose Cottage is so close you can smell the sea!
Brig Cottage and Woodpecker Lodge in Scratby are a very easy walk to the beach at the end of the road (passing the cafe, bakery and fish and chip shop too!)
Yes, Red Roofs is just opposite Hickling Broad - a stunning location! All of the properties are a short drive from the Broads and many of the boat hire companies welcome dogs. Fenside is so close to the water at Barton Broad that the garden has it's own mooring and boats can be hired and moored there for your holiday!
Rooster Barn, Swallowdale and Farthing Cottage are a very short walk to The Crown at Trunch.
All the Winterton cottages are a short walk to the Fisherman's Return in the village - so that's Hidden Gem, Beachcomber, Ruby Gem and Jack's Shack. Skylark is a little bit further but still an easy walk. The Lobster is a rather pleasant walk along the beach to the Reef Bar (right next to the beach!) You can walk there too from Sand Drift and Dormy or head up the coast to The Hill House or inland to the Lessingham Star! They are all a good 30 mins walk but well worth it and they are, of course, all dog friendly.
The Crib is very close to The Hill House at Happisburgh and White Cottage is a little further but still an easy walk.
You can walk to the 2 pubs in Stalham along the Weavers Way from The Lodge, Vineyard Cottage, Badger's Retreat and Bristows Barn.
From Brian's Cottage, the Butchers Arms is just under a mile, as is the Cross Keys at Dilham and you can use the Weavers Way for the walk home!
Red Roofs has the The Greyhound pub within easy walking distance in the village of Hickling.
The Star at Lessingham, one of our favourite dog friendly pubs, is a very easy, short walk from Corner Cottage, an easy walk from The Walnut, The Peanut, Bumblebee Cottage and The Farmhouse! Manor Barn can be about a mile from both The Lessingham Star and The Hill House in Happisburgh.
If you stay at Seaview Cottage or Rose Cottage you are close to the very dog friendly Poachers Pocket and the Lighthouse Inn is a little further along too.
All of them do and they are sandy and joined up too! From 1 May - 1 October a few of them have restrictions but many of them don't and where there are restricted areas they are small and there is plenty of beach left without restrictions. Full details here.
The Farmhouse has a great, fully enclosed garden - ideal for children to play in and lots of games and a games room too.
White Cottage and The Crib are all a short walk from the children's play area by the cliff top parking - zip wire and climbing frames overlooking the sea!
St Benets is perfect for children - games and dvd players, the little arcade and great cafe just a few yards away .... plus a play area behind the house and the child friendly beach of course!
Red Roofs has an enormous garden to play in and the village hall nearby has a children's play area.
Yes we do.
We take 25% of the total as a deposit, payable within 5 days of making the booking. The balance is due 6 weeks before your holiday starts. We do regularly have lower deposit offers in place to help spread the cost of your holiday.
Short breaks are often available in many of the properties, mostly out of season (Nov - Feb) but some are year round. The usual stay length is 3 nights (Friday to Monday) or 4 nights (Monday to Friday). If you look on the availability calendar, short break start dates are marked with a blue circle and you can select the number days there and see the price.
The normal arrival time is 4pm or 5pm (differs between the properties) and departure can be 9am, 10am or 11am but it is sometimes possible to arrive earlier and leave later, particularly when there is nobody in or out on the same day. But this is very much down to the individual owners and cleaners and the people who are in the property before you, so please do ask.
At many of the houses you can arrange for a supermarket delivery to arrive before you do and have it put away but it does vary so please do check first.
We have teamed up with The Raw Dog Food Company in Norwich and you can make an order for your holiday via our website here. Free delivery (Tues - Fri) and a very low minimum order level for ERC holiday customers. There are several other places in the area where you can pick up fresh and frozen supplies and many of the properties have enough freezer and fridge space to help you plan. See the It's A Dog's Life page to find out more.
Not really as ERC is run from our homes however, we do appreciate phone calls being kept to sort of office hours, 9am to 5pm and preferably not on a Sunday. You can leave a message any time and emails are always welcome (and are the best and most reliable way for enquiries and bookings).
We do, and debit cards (not Amex). You can pay online at the same time as you make a booking. When you book you will get a link to the secure online payment system that we use and when we send out the balance request there will be another link. This is by far the most secure way of paying by card. PLEASE NOTE that we cannot securely take payments over the phone.
We cannot offer any insurance but STRONGLY recommend that you have your own in case of cancellation. We also have a refund protection option for each booking via XCover - NOT an insurance but a way of reclaiming your payments. See here for more details.
We are very lucky to have lovely guests who regularly give us great reviews - hundreds of people have rated us 5 stars and given some great reviews on our Facebook page and we have even won an award for our great reviews on eDogAdvisor! A great selection of reviews on the The Good Dog Guide website too and now on the Good Vet and Pet Guide. We also have reviews on the independent review site, Up Front Reviews.
We don't belong to any ratings or awards schemes as most of them cost a lot of money to buy into and we would rather spend the money on advertising and the properties themselves.
We hope the bookings speak for themselves as do the comments on the guestbook pages. However we have been awarded the 2019, 2020, 2021 AND 2022 Dog Friendly Self Catering award on the Dog Friendly website!! (thrilled about that!)
Yes we do! Take a look at our Special Offers page on the website. Regular special offers, new properties and cancellations are included on the Facebook page and we send out emails too with special discounts for our mailing list subscribers! If you want to be on our mailing list, just join it here - Mailing List.
We do! We regularly run fundraising campaigns and make one off donations to various animals charities - see our Charity page on the website. We donate £4 for each booking to our charity scheme for 3 or 4 charities that we change on a regular basis. We also support our local First Responders group - not a charity but definitely in need of financial help.
We also have discount codes for some charity supporters and when these are used to make a booking, we make a donation to the charity too.
We also try to make sure that all of our owners buy their dog biscuits from Nero's Kitchen in Happisburgh where handmade dog biscuits of all sorts of flavours are sold to raise funds for dog charities.
We have to be quite strict about this one. Charging cars can only be done where there is a designated car charging point installed at a property (we have several with charging points). Electric bikes and wheelchairs cannot be charged without prior consent from the property owners. They may have an outside area that would be suitable but in all cases, fire regulations and insurance have to be complied with.