Frequently Asked Questions

WHAT IS YOUR COVID CANCELLATION POLICY? 

If you test positive for Covid before starting your holiday and need to cancel, this will need to be covered by your holiday insurance.  We do offer a product - Booking Protect - which can be taken out at the time of your booking which may enable you to claim a refund.  See here for more details.  Otherwise our normal Term and Conditions apply - see here.

ARE ALL THE PROPERTIES DOG FRIENDLY?

Absolutely. All of them very much welcome dogs (or they wouldn't be with East Ruston Cottages!) and all have doggy extras.  It varies from property to property but usually you can find dog bowls, dog treats or biscuits in the welcome packs, throws for the sofas, toys, a spare lead or two, a crate, some have dog beds and doggy first aid kits, outside warm dog showers, a doggy toy box - it is down to the owners what they all can and choose to supply but they all LOVE having dogs to stay.

DO I HAVE TO PAY EXTRA FOR MY DOGS?

NO!! We never have and never will charge for dogs;  it was our main rule when we started in 2008 and we have no intention of changing it!

HOW MANY DOGS CAN WE BRING?

Each property is different but all accept at least 3 and most of them more.  Right up to unlimited!!   The limits are flexible and based on the size of the accommodation, the type, size and sometimes age of the dogs.  After all, 4 Great Danes would be a bit different to 4 Chihuahuas!!  Please do ask! We always try to be as flexible as possible.

ARE ALL BREEDS WELCOME?

Yes!  No breed discrimination here!  Ever.  

DO ALL THE PROPERTIES HAVE AN ENCLOSED OUTSIDE SPACE?

Yes, they all do, varying from a small courtyards to huge grass back garden. Details of the fencing/boundaries are included on the individual property description and we are happy to provide more information and photos if you email your query. None of them will claim to be fully secure for ALL types of dog but they are all enclosed and all the owners have done their best to provide a safe area for the majority of dogs. We understand that different dogs have different requirements and will be happy to talk to you to identify which property would be best for you and your dogs.

WHAT ABOUT ENCLOSED PARKING?

Holmes House and Rooster Barn (both sleep 4) both have parking within the enclosed garden boundary.  St Benets does too as well as White Cottage, Manor Barn, Deepdale Cottage, Thatch Cottage and The Farmhouse.  At The Walnut, Oak Tree Cottage and Lighthouse Cottage there is a shared, gated area for off road parking.  They all have off road parking to make life easier for getting dogs in and out of cars.  All others have dedicated parking. 

ARE DOGS ALLOWED ON THE SOFAS AND BEDS?

Yes! In all the properties dogs are allowed on the sofas (with throws provided in most properties)  In many of them they are also very welcome on the beds too, if that is what they are used to at home.  We do ask that you bring your own bed linen with you if you want your dogs to share your bed. 

ARE ANY OF THE PROPERTIES WITHIN WALKING DISTANCE OF THE BEACH?

Yes, all of our Winterton cottages and the chalet, Skylark, are a very short walk to miles of beach!

St Benets in Sea Palling is super close - just a couple of hundred yards to the beach.  Deepdale Cottage too and Rocket House is closer still!

All the Happisburgh cottages are an easy walk to to the beach.

Corner Cottage is about a mile away from Cart Gap as is Victoria Cottage and The Walnut.  Manor Barn and Edelweiss are an easy walk to the beach too. Thatch Cottage, is less than a mile walk (along a lovely green track) to the beach at Eccles.  All of our Eccles properties are a stone's throw from the beach.

Seaview Cottage is just about on the beach at Bacton and 3 Victoria Court is so close you can smell the sea!

Brig Cottage in Scratby is a very easy walk to the beach at the end of the road (passing the cafe, bakery and fish and chip shop too!)

ARE ANY OF THE PROPERTIES ON THE NORFOLK BROADS?

Yes, Red Roofs is just opposite Hickling Broad - a stunning location! All of the properties are a short drive from the Broads and many of the boat hire companies welcome dogs.  Misty Meadow is also in Hickling and your morning walk can easily be right to the edge of stunning Hickling Broad.

DO ANY OF THE PROPERTIES HAVE A DOG FRIENDLY PUB WITHIN WALKING DISTANCE?

Rooster Barn and Farthing Cottage are a very short walk to The Crown at Trunch.

All the Winterton cottages are a short walk to the Fisherman's Return in the village.  In Sea Palling, St Benets, Deepdale Cottage and Rocket House are both short stroll to the Reef Bar (right next to the beach!)  From Cornerways you can walk a mile along the beach to the Reef Bar too.

The Crib and Heather Cottage The Hill House at Happisburgh and White Cottage is a little further but still an easy walk.

You can walk to the 2 pubs in Stalham from The Lodge, Vineyard Cottage, Badger's Retreat and Holmes House along the Weavers Way.

From Brian's Cottage, the Butchers Arms is just under a mile, as is the Cross Keys at Dilham and you can use the Weavers Way for the walk home!  (the owners may well give you a lift if you ask!)

Red Roofs and Misty Meadow have the The Greyhound pub within easy walking distance in the village.

If you don't mind a 2 mile walk (along quiet country lanes and tracks) you can walk to the Vernon Arms (a great pub) in South Repps from Milestone Barn.

The Star at Lessingham, one of our favourite dog friendly pubs, is a very easy, short walk from Corner Cottage, an easy walk from The Walnut and Victoria Cottage!  Manor Barn can be about a mile from both The Lessingham Star and The Hill House in Happisburgh.

If you stay at Seaview Cottage you are close to the very dog friendly Poachers Pocket.

3 Victoria Court has the Sheringham pubs all within a very easy walk.

DO THE LOCAL BEACHES ALLOW DOGS?

All of them do. From 1 May - 1 October a few of them have restrictions but many of them don't and where there are restricted areas they are small and there is plenty of beach left without restrictions. Full details here.

WHICH ONES ARE BEST FOR CHILDREN/FAMILIES?

The Farmhouse has a great, fully enclosed garden - ideal for children to play in and lots of games and a games room too.

Heather Cottage, White Cottage and The Crib are all a short walk from the children's play area by the cliff top parking - zip wire and climbing frames overlooking the sea!

St Benets is perfect for children - games and dvd players, the little arcade and great cafe just a few yards away .... plus a play area behind the house and the child friendly beach of course!  Deepdale is a short walk to the play area and arcade too.

Misty Meadow and Red Roofs both have enormous gardens to play in and the village hall nearby has a children's play area.

DO YOU HAVE A FACEBOOK PAGE?

Do we ever!  Follow us here. Lots of photos and comments from past, present and future guests.  Over 15,000 people like the page. We do Instagram too and a little bit of Tweeting.

DO YOU TAKE BOOKINGS ALL YEAR ROUND?

Yes we do.

WHAT IS THE DEPOSIT FOR A BOOKING?

We take 25% of the total as a deposit, payable within 5 days of making the booking. The balance is due 6 weeks before your holiday starts.  We do occasionally have £100 deposit offers so watch out for these on our FB page or join our mailing list to find out more.

CAN I BOOK A SHORT BREAK IN ANY OF THE PROPERTIES?

Short breaks are often available in many of the properties, mostly out of season  (Nov - Feb) but some are year round.  The usual stay length is 3 nights (Friday to Monday) or 4 nights (Monday to Friday).  If you look on the availability calendar, short break start dates are marked with a blue circle and you can select the number days there and see the price.

WHAT TIME CAN I ARRIVE?

The normal arrival time is 4pm or 5pm (differs between the properties) and departure can be 9am, 10am or 11am but it is sometimes possible to arrive earlier and leave later, particularly when there is nobody in or out on the same day. But this is very much down to the individual owners and cleaners and the people who are in the property before you, so please do ask.

CAN WE GET A GROCERY ORDER DELIVERED?

At many of the houses you can arrange for a supermarket delivery to arrive before you do and have it put away but it does vary so please do check first.

IS THERE SOMEONE WHO CAN DELIVER MEALS/OUTSIDE CATERING?

Celebrations Catering in Happisburgh can deliver some great, well priced dinner party dishes to your holiday cottage door!  And do Afternoon Teas too.

We also offer an option for afternoon teas, brownie boxes, cakes and grazing platters to be ordered from a passionate local baker, Paul at illcookyoueatbakes.co.uk for when you arrive!  Have a look on the Guest Goodies page for more information too about what he offers.

And for a posh dinner party we can highly recommend The Edge!

RAW FOOD DIET AVAILABILITY AND STORAGE?

We have teamed up with The Raw Dog Food Company in Norwich and you can make an order for your holiday via our website here.  Free delivery and a very low minimum order level for ERC holiday customers.  There are several other places in the area where you can pick up fresh and frozen supplies and many of the properties have enough freezer and fridge space to help you plan. See the It's A Dog's Life page to find out more.

DO YOU HAVE OFFICE OPENING HOURS?

Not really as ERC is run from our homes however, we do appreciate phone calls being kept to sort of office hours, 9am to 5pm and preferably not on a Sunday. You can leave a message any time and emails are always welcome (and are the best and most reliable way for enquiries and bookings).

DO YOU TAKE CREDIT CARD PAYMENTS?

We do, and debit cards (not Amex). You can pay online at the same time as you make a booking.  When you book you will get a link to the secure online payment system that we use and when we send out the balance request there will be another link.  This is by far the most secure way of paying by card.  PLEASE NOTE that we cannot securely take payments over the 'phone.

DO YOU OFFER ANY CANCELLATION INSURANCE?

We cannot offer any insurance but STRONGLY recommend that you have your own in case of cancellation.  We also have a refund protection option for each booking via Booking Protect - NOT an insurance but a way of reclaiming your payments.  See here for more details.

CAN I READ ANY INDEPENDENT REVIEWS OF THE PROPERTIES?

We are very lucky to have lovely guests who regularly give us great reviews  - hundreds of people have rated us 5 stars and given some great reviews on our Facebook page and we have even won an award for our great reviews on eDogAdvisor!  A great selection of reviews on the The Good Dog Guide website too and now on the Good Vet and Pet Guide.  We also have reviews on the independent review site, Up Front Reviews. 

DO YOU HAVE ANY RATINGS OR STARS FOR ANY OF THE PROPERTIES?

We don't belong to any ratings or awards schemes as most of them cost a lot of money to buy into and we would rather spend the money on advertising and the properties themselves. We hope the bookings speak for themselves as do the comments on the guestbook pages.  However we have been awarded the 2019, 2020 AND 2021 Dog Friendly Self Catering award on the Dog Friendly website!! (thrilled about that!)

DO YOU HAVE ANY SPECIAL OFFERS/MAILING LIST?

Yes we do!  Take a look at our Special Offers page on the website Regular special offers, new properties and cancellations are included on the Facebook page and we send out emails too!  If you want to be on our mailing list, just email sue@eastrustoncottages.co.uk

DO YOU SUPPORT ANY CHARITIES?

We do!  We regularly run fundraising campaigns and make one off donations to various animals charities - see our Charity page on the website.   We donate £4 for each booking to our charity scheme for 3 charities that we change on a regular basis.

We also try to make sure that all of our owners buy their dog biscuits from Nero's Kitchen  in Happisburgh where handmade dog biscuits of all sorts of flavours are sold to raise funds for dog charities.