FAQs | Dog friendly holiday cottages - Norfolk

sue@eastrustoncottages.co.uk

e: sue@eastrustoncottages.co.uk

Frequently Asked Questions

ARE ALL THE PROPERTIES DOG FRIENDLY?

Absolutely. All of them very much welcome dogs (or they wouldn't be with East Ruston Cottages!) and all have doggy extras -it varies but usually you can find dog bowls, home made biscuits in the welcome packs, throws for the sofas, toys, a spare lead or two, a crate, some have dog beds and doggy first aid kits, dog showers, a toy box - it is down to the owners but they all LOVE having dogs to stay.

DO I HAVE TO PAY EXTRA FOR MY DOGS?
In a word, NO!! We never have and never will charge for dogs;  it was our main rule when we started in 2008 and we have no intention of changing it!

HOW MANY DOGS CAN WE BRING?
Each property is different.  There are very flexible number limits assessed by us and the owner, based on the size of the accommodation, the type, size and sometimes age of the dogs.  After all, 4 Great Danes would be a bit different to 4 Chihuahuas!! We have had groups of 10 and 11, with the most at any one time being 16 little ones but many of our bookings are 3 - 5 dogs.  Please do ask!

ARE ALL BREEDS WELCOME?

Yes.  No breed discrimination here!

DO ALL THE PROPERTIES HAVE AN ENCLOSED OUTSIDE SPACE?

Yes, they all do, varying from a small courtyards to huge grass back garden. Details of the fencing/boundaries are included on the individual property description and we are happy to provide more information and photos if you email your query. None of them will claim to be fully secure for ALL types of dog but they are all enclosed and all the owners have done their best to provide a safe area for the majority of dogs. We understand that different dogs have different requirements and will be happy to work with you to identify which property would be best for you and your dogs.

ARE DOGS ALLOWED ON THE SOFAS AND BEDS?
In all the properties dogs are allowed on the sofas (with throws provided in most properties)  In many of them they are also very welcome on the beds too, if that is what they are used to at home.  We do ask that throws are used or that you bring your own bed linen.

ARE ANY OF THE PROPERTIES WITHIN WALKING DISTANCE OF THE BEACH?

Hidden Gem in Winterton is at the back of the dunes so almost on the beach!  Skylark, the chalet at Winterton, is exactly 96 seconds (we've timed it!) St Benets in Sea Palling is the next nearest - just a few hundred yards to the beach.  Thatchers, The Crib,  White Cottage, High Barn and Heather Cottage (all in Happisburgh) are all an easy walk away.  Corner Cottage is about a mile away from Cart Gap as is Victoria Cottage and The Walnut and Manor Barn is less than a mile too. Our new one, Thatch Cottage, is less than a mile walk (along a lovely green track) to the beach at Eccles and then to Cart Gap or Sea Palling.

ARE ANY OF THE PROPERTIES ON THE NORFOLK BROADS?

Yes, Red Roofs is just opposite Hickling Broad and Patikipa is right on the river edge at Potter Heigham.  All of the properties are a short drive from the Broads and many of the boat hire companies welcome dogs.

DO ANY OF THE PROPERTIES HAVE A DOG FRIENDLY PUB WITHIN WALKING DISTANCE?

Rooster Barn and Farthing Cottage are a very short walk to The Crown at Trunch.

Hidden Gem and Skylark are a very short walk to the Fisherman's Return in the village.  In Sea Palling, St Benets is a very short stroll to the Reef Bar (right next to the beach!)

The Crib, Heather Cottage, High Barn and Thatchers are within an easy walk of The Hill House at Happisburgh and White Cottage and Ollands Farm Barn are a little further but still an easy walk.

You can walk to the 2 pubs in Stalham from Wind In The Willows, The Lodge and Holmes House along the Weavers Way.  From Brian's Cottage, the Butchers Arms is just under a mile and you can use the Weavers Way for the walk home!

Red Roofs has the choice of The Greyhound and The Pleasure Boat within easy walking distance in the village and if you don't mind a 2 mile walk (along quiet country lanes and tracks) you can walk to the Vernon Arms (a great pub) in South Repps from Milestone Barn.

Patikipa is an easy walk to The Falgate Inn.

The Star at Lessingham, one of our favourite dog friendly pubs, is a very easy, short walk from Corner Cottage, an easy walk from 1 Chapel Cottage and can be walked to easily from Ollands Farm Barn, The Walnut and Victoria Cottage!  Manor Barn can be about a mile from both The Lessingham Star and The Hill House in Happisburgh.

DO THE LOCAL BEACHES ALLOW DOGS?

All of them do. From 1 May - 1 October a few of them have restrictions but many of them don't and where there are restricted areas they are small and there is plenty of beach left without restrictions. Full details here.

DO YOU TAKE BOOKINGS ALL YEAR ROUND?

Yes we do.

WHAT IS THE DEPOSIT FOR A BOOKING?

We take 25% of the total as a deposit, payable within 7 days of making the booking. The balance is due 6 weeks before your holiday starts.  We often run an offer for lower deposits and can work within your budget, so do get in touch to find out more!  sue@eastrustoncottages.co.uk

CAN I BOOK A SHORT BREAK IN ANY OF THE PROPERTIES?

Short breaks are often available in many of the properties, mostly out of season  (Nov - Feb) but some are year round.  The usual stay length is 3 nights (Friday to Monday) or 4 nights (Monday to Friday) and and they are priced at 70-75% of the full week cost.  If you look on the availability calendar, short break start dates are marked with a yellow bar.

WHAT TIME CAN I ARRIVE?

The normal arrival time is 4pm and departure is 10am but it is sometimes possible to arrive earlier and leave later, particularly when there is nobody in or out on the same day. But this is very much down to the individual owners and cleaners and the people who are in the property before you, so please do ask.

CAN WE GET A GROCERY ORDER DELIVERED?

At many of the houses you can arrange for a supermarket delivery to arrive before you do and have it put away but it does vary so please do check first.

WHERE CAN I GET LOCAL PRODUCE?

All over the place!  We have so many great places to choose from! Truly Local in Stalham High Street stocks food from within a 35 mile radius and can put together a box for you to collect (maybe can deliver to some properties) for when you arrive, Meales Farm Shop outside Stalham and Cooks of Ingham Farm Shop outside Sea Palling sell great fresh veg and a lot more besides.  Tavern Tasty meats can do a delivery too of a locally produced meaty hamper to your specifications!  Picnic hamper or BBQ selection and much more besides!  Plenty of little gate sales too in and around this area.

IS THERE SOMEONE WHO CAN DELIVER MEALS?

Celebrations Catering in Happisburgh can deliver some great, well priced dinner party dishes to your holiday cottage door!  And do Afternoon Teas too.  Also Cafe Charlotte in Stalham do very good outside catering for small groups

RAW FOOD DIET AVAILABILITY AND STORAGE?

If you feed your dog raw there are several places in the area where you can get fresh and frozen supplies and many of the properties have enough freezer and fridge space to help you plan. See the It's A Dog's Life page to find out more.

DO YOU HAVE OFFICE OPENING HOURS?

Not really as ERC is run from home by me, Sue Allen, however, I do appreciate phone calls being kept to sort of office hours, 9am to 5pm and preferably not on a Sunday. You can leave a message any time and emails are always welcome (and are the best way for enquiries and bookings).

DO YOU TAKE CREDIT CARD PAYMENTS?

We do, and debit cards (not Amex). You can pay online at the same time as you make a booking.  When you book you will get a link to the secure online payment system that we use and when we send out the balance request there will be another link.  This is by far the most secure way of paying by card.  PLEASE NOTE that we cannot take payments over the 'phone.

DO YOU HAVE A FACEBOOK PAGE?

Do we ever!  Follow us here. Lots of photos and comments from past, present and future guests.  Over 8000 people like the page. We do Instagram too and a little bit of Tweeting.

DO YOU DO GIFT VOUCHERS?

We do! Any value, 24 month limit and for any property. Just email sue@eastrustoncottages.co.uk to order one.

CAN I READ ANY INDEPENDENT REVIEWS OF THE PROPERTIES?

We are very lucky to have lovely guests who regularly give us great reviews  - nearly 500 people have rated us 5 stars and given some great reviews on our Facebook page and we have even won an award for our great reviews on eDogAdvisor!  A great selection of reviews on the The Good Dog Guide website too and now on the Good Vet and Pet Guide.  We also have reviews on the independent review site, Up Front Reviews. 

DO YOU HAVE ANY RATINGS OR STARS FOR ANY OF THE PROPERTIES?

We don't belong to any ratings or awards schemes as most of them cost a lot of money to buy into and we would rather spend the money on advertising and the properties themselves. We hope the bookings speak for themselves as do the comments on the guestbook pages.

DO YOU HAVE ANY SPECIAL OFFERS/MAILING LIST?
Yes we do!  Take a look at our Special Offers page on the website Regular special offers, new properties and cancellations are included on the Facebook page and we send out emails too!  If you want to be on our mailing list, just email sue@eastrustoncottages.co.uk

DO YOU SUPPORT ANY CHARITIES? 

We do!  We regularly run fundraising campaigns and make one off donations to various animals charities.  We have a reward scheme for our lovely regulars which includes a donation to charities that we change on a regular basis.

We also try to make sure that all of our owners buy their dog biscuits from Nero's Kitchen  in Happisburgh where handmade dog biscuits of all sorts of flavours are sold to raise funds for dog charities.

 

 

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“Our first time at Hidden Gem but not East Ruston Cottages.   The cottage is absolutely wonderful and has a very homely feel.  We have had a really relaxing holiday in a stunning location and Hidden Gem is like a home from home.  The beach and dunes are beautiful and the garden has been perfect for our two hounds!  A very dog friendly holiday cottage. All the extra little touches and the welcome gifts have been much appreciated!  We will definitely be back!! "

Phil and Clare with Pepo and Molly
Testimonial for Hidden Gem (Dog friendly holiday cottage in Norfolk)

“Our first stay at Red Roofs and we will definately be returning. Beautiful house and location. Garden is perfect for the dogs, house is well equipped and the welcome pack is a great gesture. We will be back next year ..... just hope you aren't fully booked!"

Vicky and Colin
Testimonial for Red Roofs

“Thank you so much for allowing us to be your first guests in Corner Cottage. My first impression was "WOW!". The cottage is amazing, you have thought of everything (even supplied fantastic weather!). The decoration is lovely, beds so comfortable. It was so nice to be able to bring the dogs so they could have a holiday with us and experience the beach for the first time."

Sandra and Steve
Testimonial for Corner Cottage

Dog Friendly | Holiday Cottage | Norfolk

We are members of this organisation, The Holiday Home Association (formerly EASCO - English Association of Self Catering Operators). Book with the confidence that you are using a bona fide and reputable business that has committed to the HHA Code of Practice. In the unlikely event of a complaint that cannot be resolved with us, you can use the HHA Dispute Resolution Service that provides for low-cost arbitration.

East Ruston Cottages Limited
Reg.No. 10048164 at Companies House, Cardiff

Registered address:

Sea Lows, Crowden Road, Eccles, Norfolk NR12 0SJ